Privacy Policy
Effective Date: March 15, 2026 | Last Updated: March 15, 2026
Green West LLC ("we," "us," or "our") operates OutageScout (the "Service"), a network uptime monitoring platform available at outagescout.greenwestllc.com. This Privacy Policy describes how we collect, use, store, and share information when you use our Service.
1. Information We Collect
1.1 Account Information
When you register, we collect your name, email address, and optionally your phone number. If you sign in with Google, Microsoft, or Apple, we receive your name, email, and profile photo from those providers.
1.2 Organization Data
You may create organizations and add locations (names, addresses, notes). This data is provided voluntarily and used to organize your monitoring.
1.3 Device and Network Data
Scout agents installed at your locations transmit check-in data to our servers, including: IP addresses, device hostnames, uptime duration, hardware identifiers, network information, and speed test results. This data is necessary to detect outages and report on connectivity.
1.4 Usage Data
We automatically collect server logs, page views, and session information (browser type, operating system, referring URL) to maintain and improve the Service.
1.5 Cookies
We use session cookies to keep you logged in. We do not use third-party advertising or tracking cookies.
2. How We Use Your Information
- Provide, operate, and maintain the Service
- Detect and alert you to network outages at your locations
- Send transactional emails (verification, alerts, invitations, password resets)
- Respond to support requests
- Improve the Service and develop new features
- Enforce our Terms of Service and protect against misuse
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:
- Service providers: We use third-party services for email delivery, database hosting, and infrastructure. These providers process data on our behalf and are contractually obligated to protect it.
- Organization members: If you belong to an organization, other members with appropriate roles may see your name and email within that organization's context.
- Legal requirements: We may disclose information if required by law, regulation, legal process, or enforceable governmental request.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We use industry-standard measures to protect your data, including encrypted connections (TLS/SSL), secure password hashing, and access controls. Database connections are encrypted in transit. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your account data for as long as your account is active. Check-in and outage data is retained to provide historical uptime reporting. If you delete your account, we will remove your personal information within 30 days, though anonymized or aggregated data may be retained for analytics.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate information
- Request deletion of your account and data
- Export your data in a portable format
- Withdraw consent for optional data processing
To exercise any of these rights, contact us at the email below.
7. Third-Party Services
The Service may contain links to third-party websites or integrate with third-party authentication providers (Google, Microsoft, Apple). We are not responsible for the privacy practices of those services. We encourage you to review their privacy policies.
8. Children's Privacy
OutageScout is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
Green West LLC
Email: privacy@outagescout.com